I knew some sort of security problem would start happening with my username too, it was only a matter of time, and so I just decided to cancel everything with Bluebird and be done with the whole experience. That meant I would have to cancel my wife’s sub-account and wait 7-10 days for her to get a new card. You have to cancel the account and then open a whole new account. When I finally reached my fifth Bluebird support rep about the username problem, it seems they finally figured out what I already knew: There’s no way to change a username once your account is established. She told me she was sorry that Bluebird card was not available in Vermont. Next I called back and waited for another 10 minutes. I know that 5 dollars is not a lot to many but when I called customer service the rep hung up after I waited 10 minutes. I read the Terms and Conditions and began to register only to be told the card is not available in Vermont. I am not alone in this “We Hang Up On You!” style of Bluebird customer service:
#My bluebird app how to#
It seems the Philippines call center for Bluebird really have no idea how to solve anything substantive, and their training appears to dictate they just disconnect you instead of confessing they have no clue how to help you. I called back four times for the same username issue, and was subsequently hung up on each time. When I told them that was not true, Bluebird support hung up on me. When I first called AMEX to get my wife’s username changed, I was told I could do it myself online. Since Bluebird uses usernames - Serve uses your email address - to login to their system, if you were fortunate enough to be an early adopter and get the precious username you wanted before anybody else, you will be punished for that move as others dumber/meaner than you try to use your “guessable” username to login and you get locked out of your account. There’s something really wrong with a security process that punishes the innocent user and not the confused/bad actor out there in the wilds trying to login/compromise an account. I think Bluebird has limited promise for those who do not have a traditional checking account, but my advice is to create a really unique username during sign up that nobody can guess, or you will be forever hassled by Bluebird servicing as they repeatedly lock your account for security reasons that have nothing at all to do with your behavior. Today, I made good on my promise and canceled my Bluebird account over the phone - unlike AMEX Serve, Bluebird accounts cannot be canceled online - and the only reason I waited a few days to pancake Bluebird was because I first needed to zero out my balance with an Automated Clearing House (ACH) withdrawal to my bank account, and Bluebird, unfortunately, takes many days to process any ACH transaction. I’m thinking we will have to cancel our Bluebird account. Lines into the Philippines tech support center on this Sunday are clearly not working. Just now, we received another freaking email from Bluebird about the same issue! My wife’s account is locked for security reasons! She hasn’t tried to login to her account for days! I’ve been trying to reach AMEX support for 30 minutes. Why punish the innocent party by making them call in and go through a 15-minute security test when we aren’t the ones causing the login problems? It turned out someone else was trying to login to her account and instead of locking THEM out, AMEX locked out my legitimate wife from her account! Madness! Terrible security. 31, during Halloween Sandy, we received an emergency email from Bluebird support that my wife’s account had been locked for “security reasons.” We decided to spend precious battery time in the middle of a power outage to call and find out what was happening. On October 9, 2012, I was high on the promise of American Express’ Bluebird prepaid card and “bank account.” By November 2 of the same year, I had enough, as I mentioned in a comment on my original Bluebird review:īluebird is majorly sucking.
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